Frequently Asked Questions

Browse our shop, add items to your cart, then proceed to checkout. We accept all major credit and debit cards. You'll receive an order confirmation email at the address you provide.

We begin processing orders quickly, but if you need to make a change please email help@dsdreamsbamboo.com as soon as possible with your order number. We'll do our best to help, but we cannot guarantee modifications once an order has been packed.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). Payment is processed securely at checkout.

Yes! You'll receive a confirmation email immediately after placing your order. If you don't see it, please check your spam folder or email us at help@dsdreamsbamboo.com.

Sales tax (6%) is collected on orders shipping to Kentucky, where our business is located. Orders shipping to all other states are not subject to sales tax at this time.

Standard Shipping typically takes 7–10 business days. Orders are typically processed within 1–2 business days before shipping.

Yes — Standard Shipping is FREE on all orders $100 and over. Orders under $100 ship for a flat $6.95 rate. VIP members ship free on every order using code DREAMVIP at checkout. See our full Shipping Policy for details.

At this time we ship within the United States only. We hope to expand to international shipping in the future!

Yes! Local Pickup is available at checkout at no charge. After placing your order, we'll reach out to coordinate a pickup time. Please contact us if you have any questions.

If your estimated delivery window has passed, please email us at help@dsdreamsbamboo.com with your order number. We'll investigate right away and make it right.

We accept returns within 14 days of delivery on unworn, unwashed items with tags attached. See our full Returns & Refunds page for all details, including non-returnable items.

No — all swimwear and swimsuit sales are final and cannot be returned or exchanged for hygiene reasons. Please refer to size guides before purchasing or contact us with sizing questions before you order.

Email help@dsdreamsbamboo.com with your order number and the reason for your return. We'll reply within 1–2 business days with instructions. Please do not send items back without contacting us first.

We're so sorry! Email us at help@dsdreamsbamboo.com within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund — no return shipping needed on your end.

Our collections feature soft, high-quality bamboo fabric — gentle on delicate skin and perfect for little dreamers. Material composition is listed on each individual product page.

Size guides are available on each product page. When in doubt, we recommend sizing up — especially for our bamboo pieces, which are designed with a comfortable, relaxed fit. Feel free to reach out for personalized sizing help.

For best results, machine wash cold on a gentle cycle and tumble dry low or hang dry. Avoid bleach and high heat to keep the fabric soft and the colors vibrant. Care instructions are also printed on each garment tag.

Some of our pieces are limited runs, while others are restocked regularly. Follow us on Instagram or TikTok to be the first to know about restocks and new drops, or email us to ask about a specific item.