✦ Customer Care
Returns & Refunds
We want you to love every piece. If something isn't quite right, we're here to help make it right.
14-Day Return Window — Return eligible items within 14 days of delivery for a full refund to your original payment method.
Return Eligibility
To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition with tags still attached
- Free of pet hair, stains, or odors
- Returned within 14 days of the delivery date
How to Start a Return
Email us at help@dsdreamsbamboo.com with your order number and the reason for your return. We'll reply within 1–2 business days with return instructions.
Please do not ship items back without first contacting us — returns sent without prior approval may not be accepted.
Exchanges
Need a different size or color? We're happy to help with an exchange, subject to availability. Reach out to us at help@dsdreamsbamboo.com and we'll do our best to find the perfect fit.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Swimwear and swimsuits (for hygiene reasons, all swimwear sales are final)
- Personalized or custom-made items
- Sale and clearance items (marked as Final Sale)
- Gift cards
- Items that have been worn, washed, or damaged after delivery
Damaged or Defective Items
If your order arrives damaged or defective, please email us within 7 days of delivery with a photo of the item and your order number. We'll send a replacement or issue a full refund — no return shipping required on our end.
Refund Processing
Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds are issued to your original payment method. Please allow additional time for your bank or card issuer to post the credit.
Questions? We're always happy to help — reach us at help@dsdreamsbamboo.com or visit our Contact page. 💕