✦ Customer Care

Returns & Refunds

We want you to love every piece from DS Dreams. If something isn't quite right, please review the information below and contact us so we can help.

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14-Day Return and Exchange Window — If you would like to return an eligible item, exchange it for another size, or have simply changed your mind, you must contact us within 14 days of the item's delivery date. Contacting us within this window is required before sending any merchandise back.

Return Eligibility

To be eligible for a return or exchange, items must be:

  • Unworn and unwashed
  • In their original condition with all tags still attached
  • Free of pet hair, stains, odors, and other signs of use
  • Requested for return or exchange within 14 days of delivery

All returned merchandise will be inspected before a refund or exchange is approved.

How to Start a Return or Exchange

Email us at help@dsdreamsbamboo.com with your order number, the item you would like to return or exchange, and the reason for your request. We will respond within 1–2 business days with return instructions.

Please do not send merchandise back without contacting us and receiving return approval. Unauthorized returns may not be accepted.

Customers are responsible for all costs associated with shipping merchandise back to DS Dreams. This includes returns made because of sizing, exchanges, or a change of mind.

We recommend using a trackable shipping service and keeping your tracking information until your return has been completed.

Exchanges

Need a different size or color? We are happy to help with an exchange when the requested item is available.

Customers must contact us within 14 days of delivery and are responsible for the cost of shipping the original item back to DS Dreams. Exchanges will be processed after the returned merchandise has been received, inspected, and approved.

Because inventory is limited, we cannot guarantee that a replacement size or color will be available.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Swimwear and undergarments
  • Personalized or custom-made items
  • Sale or clearance items marked “Final Sale”
  • Gift cards
  • Items that have been worn, washed, altered, or damaged after delivery

Damaged or Defective Items

If you believe your item arrived damaged or defective, please email help@dsdreamsbamboo.com within 7 days of delivery.

Your email must include:

  • Your order number
  • Clear photographs showing the area of concern
  • A brief description of the suspected damage or defect

We will review the information provided and contact you regarding the next steps. If we determine that the item must be returned for further inspection before a refund or replacement can be approved, the customer is responsible for the cost of shipping the item back to DS Dreams.

Submitting photographs or a damage claim does not automatically guarantee that an item will be considered defective. If the merchandise must be returned, a refund or replacement — when inventory is available — will be determined after the item has been received and inspected.

Please do not send an item back without first contacting us and receiving return instructions.

Refund Processing

Once an approved return is received and inspected, refunds will be processed within 5–7 business days. Refunds will be issued to the original payment method.

Please allow additional time for your bank or card issuer to post the credit to your account.

Questions? We're always happy to help. Contact us at help@dsdreamsbamboo.com or visit our Contact page. 💕